Return & Exchange Policy

Guarantee:

With proof of purchase, any item may be returned for replacement due to a manufacturing defect at no charge for up to 6 months from purchase.

Exchanges:

Any item may be exchanged for an available item within 60 days and accompanying proof of purchase. Exchanges are coordinated through the consultant and the responsibility of shipping charges are those of the customer. If an item of greater value is selected for the exchange, the retail difference and applicable sales tax is required. Lemongrass Spa Products will not issue cash, credit card refunds, account credits or shipping labels for returns or exchanges.

Products from Product Bonus Account orders, Booking Redemption orders and hostess credits must be returned to the home office for the exchange can be completed. Please contact Customer Service at admin@lemongrassspa.com if you need assistance processing your Return/Exchange.

Cancellation:

You may cancel your order within three (3) business days of placing the order without any penalty or obligation. If you cancel, any payments made by you will be refunded within 10 business days following receipt by the Consultant of your notice to cancel.

Notice of Cancellation

You may cancel this transaction, without any Penalty or Obligation, within THREE BUSINESS DAYS from the order date.

If you cancel, any property traded in, any payments made by you under the contract or sale, and any negotiable instrument executed by you will be returned within TEN BUSINESS DAYS following receipt by the seller of your cancellation notice and any security interest arising out of the transaction will be cancelled.

If you cancel, you must make available to the seller at your residence, in substantially as good condition as when received, any goods delivered to you under this contract or sale, or you may, if you wish, comply with the instructions of the seller regarding the return shipment of the goods at the seller's expense and risk.

If you do make the goods available to the seller and the seller does not pick them up within 20 days of the date of your notice of cancellation, you may retain or dispose of the goods without any further obligation. If you fail to make the goods available to the seller, or if you agree to return the goods to the seller and fail to do so, then you remain liable for performance of all obligations under the contract.

To cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice or any other written notice (email) to consultant from whom you received this order form within 3 business days from the transaction date.